FAQs

Questions?

FAQs

for Employers

Q: Do you service my location?

Absolutely! At Xcel Staffing Solutions, your location isn’t a limit; it’s a starting point. We proudly service numerous locations across the USA and offer onsite services for larger accounts. With dedicated recruiting teams in several offices, we are well-equipped to handle your staffing needs wherever you are. Please contact us to discuss how we can best serve you.

Q: How many positions can you fill at one time?

There are no limits to the number of positions we can fill at one time. Our recruiting teams and offices in various locations are equipped to handle orders of any size. To ensure optimal service, we typically request 1-3 days’ notice, depending on the headcount and specific requirements.

Q: Do we have to use your agency exclusively?

No, you are not required to use our agency exclusively. We can serve as either your primary staffing provider or as a supplemental resource, depending on your needs. While we strive to be your preferred staffing partner, the decision to use other agencies is entirely up to you.

Q: How can we change agencies without disrupting our business?

We have extensive experience facilitating smooth transitions when changing staffing agencies. Whether you want to transfer your current associates to our agency or simply start fresh with new temporary labor, our team will develop a customized plan for your company. We will assign a dedicated team to ensure a seamless transition, minimizing disruptions and maintaining your business operations efficiently.

Q: How many people are required daily in order to have an Onsite Recruiter?

The number of people needed daily to have an Onsite Recruiter can vary. Please contact us to discuss your specific needs, and we can provide more tailored information.

Q: What is your fee structure?

Our fee structure is competitive and tailored to your specific needs. Factors such as volume, role requirements (skilled vs. non-skilled), hourly rates, and additional services like drug screening, background checks, and e-verification can all influence the overall cost. Please contact us to discuss your requirements and receive a detailed proposal.

Q: What are the differences between temporary, temp-to-hire, and permanent positions?

Temporary positions are for a set duration and do not typically lead to permanent employment with the company. These associates work at your company but remain employees of Xcel Staffing Solutions.
Temp-to-hire positions allow you to evaluate an employee’s performance and fit before offering a permanent role. After a specified period, such as 720 working hours, the associate can be hired directly by your company if their performance meets your expectations.
Permanent positions (or Direct Hire positions) involve candidates being placed directly on your payroll from the start. We assist in finding the right candidates who become your employees immediately.

Q: Do you provide transportation for employees?

Transportation is generally not provided. However, it may be available depending on your location and specific needs. Please fill out an inquiry form so we can evaluate your situation.

Q: Do you conduct background checks and drug screenings?

Yes, we offer background checks and drug screenings based on your requirements. We provide a variety of services and options tailored to meet your specific needs.

Q: What training do you provide for first time employees to my company?

We provide all required OSHA safety training, including company-specific information and any hazards you share with us. Our goal is to ensure first-time employees are fully prepared and compliant with safety standards before they start work.

Q: Do you supply time clocks?

Yes, we supply time clocks when they are needed. We’ll work with you to determine if time clocks are required based on your specific situation.

Q: Do you provide PPE?

Generally, we do not provide PPE. Most PPE, such as steel-toe shoes or safety glasses, is either purchased by the employee or provided by the client company.

Q: How and when do employees get paid?

Employees are paid weekly, typically on Fridays. They can choose from direct deposit, a pay card, or picking up a check from our office. In some states, direct deposit or pay cards may be required.

Q: Do you provide benefits to your employees?

Yes, we offer medical insurance to our employees, as required by the Affordable Care Act (ACA).

FAQs

for Job Seekers

Q: Do I have to pay any fees in order to find a job?

No, you will never have to pay any fees to find a job through our agency. Our services are completely free for job seekers.

Q: Is there a minimum age for employment?

Yes, the minimum age for employment is 18 years old.

Q: What is your hiring process?

Our hiring process begins with an application, followed by an interview to understand your skills and experience. If you’re offered a position, you’ll complete the onboarding process in person, including all necessary forms, requirements, and training. Once everything is finalized, you’ll be given a start date.

Q: Do I have to have a resume?

It depends on the position you’re interested in. If needed, we can assist you in creating a resume.

Q: Do you conduct background checks and drug screenings?

Yes, background checks and drug screenings are conducted based on the requirements of the company you’re applying to. When needed, we’ll handle these at no cost to you.

Q: Do you provide transportation for employees?

No, we typically do not provide transportation for employees.

Q: Do you have part-time positions?

No, most of our positions are full-time.

Q: What are the differences between temporary, temp-to-hire, and permanent positions?

Temporary positions are short-term jobs where you work for a set period, often to fill in for peak seasons or special projects. These positions provide flexibility and can help you gain experience quickly.
Temp-to-hire positions start as temporary roles but have the potential to become permanent if you and the employer find it’s a good fit. It’s a great way to prove your skills and see if the job is right for you.
Permanent positions (or Direct Hire positions) are full-time roles where you’re hired directly by the company from the start. These positions offer long-term stability and benefits.

Q: How quickly can I find work?

The time it takes to find work depends on your background, skills, and the types of positions available. We work hard to match you with opportunities as quickly as possible.

Q: How long are job assignments?

The length of job assignments varies depending on whether the position is temporary or temp-to-hire. Our recruiters will inform you about the specific duration of each job when you apply.

Q: Do you provide PPE?

Generally, we do not provide PPE. Most PPE, such as steel-toe shoes or safety glasses, is either purchased by the employee or provided by the client company.

Q: How and when do employees get paid?

Employees are paid weekly, typically on Fridays. They can choose from direct deposit, a pay card, or picking up a check from our office. In some states, direct deposit or pay cards may be required.

Q: Do you provide benefits to your employees?

Yes, we offer medical insurance to our employees, as required by the Affordable Care Act (ACA).